Free Credit Report
It is an excellent idea to obtain and review your own credit report to make certain that everything is accurate and up to date. The advantages of viewing your own credit report is that you can see which companies are looking at your credit information, identify and dispute any inaccuracies, track any late payments or adverse information, and tell if someone is using your identity or setting up unauthorized accounts or making unauthorized purchases. Under federal law, you have a right to obtain a copy once a year from EACH credit bureau. To obtain a FREE annual copy of your credit report, click here.
What is a Dispute?
A dispute is any challenge or claim that information on the completed background check report is inaccurate or incomplete. The disputed item can certain to criminal searches or verification results. A dispute is any challenge or claim that information on the completed background check report is inaccurate or incomplete. The disputed item can pertain to criminal searches or verification results.
How do I dispute an item on my background check report?
Filing a Dispute:
ScreenThem® takes the accuracy of our information very seriously. In the event you feel that the information reported on your background check is inaccurate, please follow the steps below to dispute the findings.
You have four ways to request investigation of information on your background check report:
- Fax: By faxing a dispute letter to 703-780-1551
- Email: By emailing your request to firstname.lastname@example.org
- Phone: By calling ScreenThem at 703-360-5000
- Mail: By mailing your dispute letter to:
ScreenThem Background Investigations, Inc.
PO Box 7600, Alexandria, VA 22307
Please include the following information with your dispute request:
- Full name
- Report ID number
- Social Security Number (do not provide if sending via email)
- Daytime phone number
- Copy of driver license or photo ID (please enlarge and ensure copy is clear and legible)
- Describe the specific incorrect information and the nature of your dispute
- Documents to support your dispute (if available)
- Your signature
How do I check on my investigation request?
You may contact our Customer Service department at 800-423-0202, Monday through Friday from 9 AM to 5 PM Eastern Standard Time to check on the status of your dispute. At the end of the investigation process, a representative from our Dispute Department will contact you to discuss the results.
How do I notify my potential employer of my dispute?
ScreenThem® will notify your potential employer (the company who requested your background check) that you have initiated a dispute regarding information on your background check report. You may also contact them directly to make them aware of your dispute.
How does the dispute process work?
ScreenThem® will investigate all the items in question by contacting the source of the disputed information. The investigation process is usually concluded within 30 days from the date we received your dispute. When this process is complete, ScreenThem® will notify you and the company who requested the background check of the investigation results.
Who do you contact to process my dispute?
ScreenThem® will contact the source of the disputed information. For example, we will contact the appropriate court if your dispute pertains to criminal search results; and we will contact your past employer if your dispute pertains to employment verification results.
What if I submit more than one dispute at the same time?
We will investigate all of the items in question during the same time period. At the end of the investigation, you and your potential employer will be notified of the results.
Can someone else file a dispute on my behalf?
We strongly recommend that you file your own dispute. However, your attorney or potential employer may, with your authorization, file a dispute on your behalf. We will contact you directly if additional information is needed to initiate the investigation. If your dispute is submitted by your attorney, we will need you to provide us with a letter stating that you authorize us to discuss your dispute with your attorney.
What if I have never lived at an address found and reported, or the duration is incorrect?
The Social Security Trace search gathers information from an address locator database. This database obtains information from a multitude of venues such as credit bureaus, public records (real property) and moving records from mailing houses. Due to the large number of contributing sources, mistaken addresses and incorrect durations can happen. Call us directly at 800-423-0202 to inquire about the mistaken information.